Refund policy

CANCELLATIONS

If you wish to cancel your order please notify us by email customer.care@dizzyduck.co.uk within 14 days of placing your order.

If your order has already been dispatched, in order to receive a refund, you will be responsible for returning all goods unused and in the same condition that you received it. It must also be in the original packaging.

You will not be refunded the cost of postage for returning the goods. 

Personalised items and perishable goods cannot be cancelled if they have been manufactured and/or dispatched.

REFUNDS A

ND EXCHANGE

If for any reason you are unhappy with your purchase, you can return it to Dizzy Duck for an exchange or refund, providing you have notified us within 14 days of receiving your purchase.

To start a return, you can contact us at customer.care@dizzyduck.co.uk. If your return is accepted, you will need to return it to us within 14 days.

Items sent back to us without first requesting a return will not be accepted. 

Returned products must be received in good condition with all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed.

We only replace items if they are defective or damaged. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods.

We recommend that you use registered post or recorded delivery when returning goods and that proof of postage is retained. All returns should be sent to:

Dizzy Duck
Gabrielle House, 332-336 Perth Road, Ilford, IG2 6FF

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund. If you haven’t received your refund within this timescale, please contact us at customer.care@dizzyduck.co.uk

EXCEPTIONS / NON-RETURNABLE ITEMS 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Please get in touch if you have questions or concerns about your specific item. 

DAMAGES AND ISSUES 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at customer.care@dizzyduck.co.uk